Practice guide
Mapping Process Responsibilities
A practical approach to identifying work, decisions, controls and responsibility across a process.
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National Committee for Quality Management
Advancing the practice of quality management
The National Committee for Quality Management is a nonprofit corporation concerned with the practice of quality management. Its work brings together technical knowledge, professional participation and practical resources for organizations seeking to improve how quality is understood and managed.
Find your next step
Explore our work, find a publication, participate in technical work or consider membership. Each route explains the activity, participation requirements and available resources.
Quality management in practice
Quality depends on decisions made throughout an organization, from setting requirements to managing suppliers and learning from failure. Our professional programs address those responsibilities in their working context. Explore programs.
Standards and technical work
Standards provide shared points of reference. Technical work examines their application, the questions they raise and the guidance professionals need to use them responsibly. Visit Standards & Technical Work.
Research and publications
Read original practice guidance and tools on process responsibilities, technical evidence and supplier requirements. Each resource sets out its purpose, scope and limits. Browse publications.
Areas of practice
Explore quality systems, manufacturing quality, supplier quality, measurement, organizational culture and evidence-informed decisions. Find an area of practice.
Quality Systems
A quality system connects policy, responsibilities, processes and evidence. Its value lies in how those arrangements support consistent work and learning.
Manufacturing Quality
Manufacturing quality depends on translating requirements into controlled processes and reliable decisions. This area examines the connection between design intent, production conditions and evidence.
Supplier Quality
Supplier quality begins with clear requirements and a shared understanding of responsibilities. Purchasing arrangements should support the evidence needed for acceptance and review.
Measurement
A measurement should be suitable for the question being asked. Method selection, sample identity and reporting conditions affect what can be concluded.
Quality Culture
Quality culture is expressed in decisions, incentives and responses to problems. Written commitments matter when they are reflected in practice.
Evidence & Decisions
Define the question, available choices and consequences before collecting information. Evidence is relevant when it helps distinguish those choices.
Professional participation
Membership enquiries, technical proposals and research contributions have distinct participation routes and review requirements. Explore membership or technical participation.
Learning and events
Explore quality management subjects through practice guidance, group learning enquiries and professional discussion. Browse learning and professional exchange.
Professional learning
Learning & Events
Quality management learning, practice resources, technical briefings and professional discussion.
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Professional exchange
Professional Exchange
Technical briefings, professional discussion and group learning on quality management subjects.
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Governance and integrity
Published policies address institutional responsibility, impartiality, conflicts of interest, conduct and the handling of information. Read the governance framework and policy library.
News and public notices
Follow institutional updates, technical publications and notices affecting our activities. Publication dates and effective dates are identified where they serve different purposes. Read the news or public notices.
Contact the Secretariat
Choose a contact route for technical questions, membership, publications, learning or institutional matters. Contact the Committee.